Saturday, June 03, 2006

Goals and vision

Wow…what a week!
I started the week by flying abroad just over the day, which meant an extremely long day. Then we had a steering committee meeting on Wednesday in the 3rd party project. We have top managers in that steering committee so it is a bad place and time to “screw up”. My self and my colleague did a good SC-meeting, but we could have been better prepared. Need to improve until next meeting in August! The IT-organisation is delivering a service to the business-organisation for this service and we have the system in production for 10 countries. The project is proceeding to plan for coming countries and the maintenance-teams needs to secure the daily production. Our IT-organisation has the 1st and 2nd line support and the supplier of the system has the 3rd line-support. So, to be able to secure high service-level to our business there are four different entities that needs to collaborate; The Project, The Maintenance-team, Operations and the Supplier. The true, but sad, fact is that this is not working at all today. The service-level is low and the business is fed up with all the problems regarding downtime and bad performance. One of the IT managers in the SC asked me what I thought we should do about this and I was not prepared for this question even though I knew that the topic was going to be discussed. I thought about this issue later on and came to the conclusion that common objectives, goals and vision is crucial when different teams should work together. This is especially important when it comes to larger projects or programs. Continue to repeat the vision and goals for the project over the time in the project. People tend to forget.



Post a Comment

<< Home